Due to the hand-crafted nature of our bags, all sales from lingwu.sg are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at firstname.lastname@example.org. We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you email email@example.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. If the item is deemed damaged or defective, it must be returned within 14 days of the date of delivery. We reserve the right to deny any request for return, exchange, or repair.
If the damaged item cannot be repaired or replaced, LINGWU will issue a credit note for the cost of bag which can be redeemed for the next purchase. Should the amount of the new purchase exceed the original value, a top-up will be requested. Should there be any leftover amount from purchase, that amount can be carried forward to the next purchase.
If you have purchased a LINGWU piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.