PAYMENT
We accept all major credit card payments including Visa, MasterCard, American Express via PayPal.
 
Upon clicking check-out, you will be automatically directed to our PayPal secure page. 
 
You may manually key in your credit or debit card details on our PayPal secure page if you do not have a PayPal account.
 
Once payment has been successfully transferred, your order will be automatically verified and you should receive an order confirmation email immediately.
 
SHIPPING
FOR SINGAPORE ORDERS
Complimentary shipping on Singapore orders.
Singapore Orders will be delivered via local courier services.

Delivery time: 1-2 Working Days

 
FOR INTERNATIONAL ORDERS 

Shipping, duties and taxes payable is a flat fee already included in the pricing.
International Orders will be shipped via DHL Express Shipping. 

Delivery time: 5-7 Working Days
 *subjected to custom clearance*
 
RETURNS

Due to the hand-crafted nature of our bags, all sales from lingwu.sg are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at ling@lingwu.sg. We will gladly address any questions or concerns you may have.

In the event you receive an item that you believe is damaged or defective, we require that you email ling@lingwu.sg within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. If the item is deemed damaged or defective, it must be returned within 14 days of the date of delivery. We reserve the right to deny any request for return, exchange, or repair. 

If the damaged item cannot be repaired or replaced, LINGWU will issue a credit note for the cost of bag which can be redeemed for the next purchase. Should the amount of the new purchase exceed the original value,  a top-up will be requested. Should there be any leftover amount from purchase, that amount can be carried forward to the next purchase. 

If you have purchased a LINGWU piece from another retailer, please consult that retailer’s applicable policies.  We are not responsible for items purchased from other retailers.   

CONTACT
LING WU STUDIO
43 Jalan Merah Saga #02-78
Singapore 278115
ling@lingwu.sg